Cancellation & Refund

At WhiteCrop Agrofarm, we strive to provide you with the best products and an exceptional shopping experience. We understand that sometimes you may need to cancel an order or return a product. This policy outlines the procedures and conditions for canceling orders and requesting refunds.

1. Order Cancellation

You can cancel your order at any time before it has been shipped. To cancel your order, please contact our customer service team at info@whitecrops.com or call us at +91 72078 98956 with your order number.

Cancellation timeframes:

• Within 24 hours of placing the order: full refund processed immediately.
• Within 48 hours of placing the order: full refund processed, but a cancellation fee of 2% may apply.
• After 48 hours but before shipping: full refund processed, but a cancellation fee of 5% may apply.

2. Returns and Refunds

If you are not satisfied with your purchase, you can return the product within 7 days of delivery for a full refund or exchange, subject to the following conditions:

• The product must be unused, unopened, and in its original packaging.
• The product must be accompanied by the original invoice or proof of purchase.
• The product must not be damaged or tampered with in any way.
• Return shipping costs will be borne by the customer, except in cases where the product is defective or damaged upon delivery.

3. Refund Process

Once we receive your returned product, our team will inspect it to ensure it meets the return conditions. If the return is approved, we will initiate a refund to your original method of payment within 5–7 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been opened or used.
• Products that are not in their original packaging.
• Products that have been damaged or tampered with by the customer.
• Products purchased on sale or as part of a promotional offer.
• Customized or personalized products.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service team within 48 hours of delivery. We will arrange for a replacement or a full refund, including any shipping costs. Please provide clear photographs of the damaged or defective product to expedite the process.

6. Exchanges

If you would like to exchange a product for a different variant or flavor, please contact our customer service team within 7 days of delivery. The product must be unused, unopened, and in its original packaging. You will be responsible for any price difference between the original and exchanged products, as well as any shipping costs.

7. Order Modifications

If you need to modify your order after it has been placed but before it has been shipped, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but modifications are subject to product availability and order processing status.

8. Contact Us

Last updated: October 15, 2023